Direct-Check Manufacturer

In essence . . .

Our client saw increased conversions and revenue as a result of our customer experience research, usability testing, and user experience design recommendations.

Engage, Inspire
About This Project
  • Designed onsite and remote usability study for direct checks manufacturer to increase conversions
  • Recruited and tested local and national users
  • Provided customer experience insights with highlight videos, user quotes, executive summary analysis, and detailed recommendations
  • Consulted on overall web strategy
  • Designed wireframes and design comps that leveraged recommendations and took into account the amount of change that could be implemented within current IT limitations
  • Conducted usability studies for email and print campaigns
  • Interviewed customers during call-center calls to provide recommendations improving the overall customer experience
  • Explored customer experience through mystery shopping
Ready to design peak performance on your project?